SendiventvsIntercom

How Sendivent and Intercom think about user communication

Intercom is a customer messaging platform. It combines live chat, help center, chatbots, and marketing messages in one product. It's designed for support and sales teams who want to engage customers across their journey.

Sendivent is a notification platform. Your backend emits events, and Sendivent routes them to the right channels. It's built for engineering teams who need reliable product notifications.

The core difference: Intercom is for conversations. Sendivent is for notifications.

Different problems, different tools

Intercom solves:

• Customer support via chat
• Sales engagement
• Onboarding product tours
• Help center and documentation

Sendivent solves:

• Transactional notifications (order updates, alerts)
• Internal team notifications via Slack
• Multi-channel delivery from product events
• Developer-controlled messaging

They're complementary tools, not competitors. Many companies use both.

When notifications aren't conversations

Some messages are conversations — support questions, sales inquiries. Intercom excels here.

Other messages are notifications — your order shipped, your password was reset, your teammate commented. These are one-way, event-triggered, and often need multiple channels (email + SMS for urgent ones, Slack for team alerts).

Sendivent is built specifically for the notification use case.

Pricing comparison

Intercom pricing is complex: per-seat costs for your team plus per-contact costs for your users. The Starter plan begins at $74/month, with costs scaling significantly as you grow.

Sendivent is simple: per person notified. Our free tier includes 1,000 people/month. One user across all channels counts as one person.

Integration approach

Intercom's approach:

• JavaScript SDK for tracking
• REST API available
• Focus on front-end integration
• Marketing-friendly interface

Sendivent's approach:

• Backend event API
• Webhook-based integration
• Templates in dashboard
• Developer-first design

Use cases

Use Intercom for:

• Live chat support
• In-app product tours
• Chatbot automation
• Customer help center

Use Sendivent for:

• Order confirmations and receipts
• Security and account alerts
• Team notifications in Slack
• Multi-channel transactional messages

Bottom line

Choose Intercom if you need customer support chat, help center, and marketing engagement tools. It's a customer platform, not just notifications.

Choose Sendivent if you need reliable, multi-channel product notifications triggered by your backend. Especially if you want Slack for internal alerts or simple per-person pricing.

Many teams use Intercom for support and Sendivent for transactional notifications — they solve different problems.