SendiventvsIntercom

Customer messaging ≠ product notifications

These are different problems requiring different tools:

Customer messaging (Intercom): Live chat, support tickets, help center, sales engagement. Two-way conversations between your team and customers.

Product notifications (Sendivent): Order confirmations, payment alerts, security notices, team notifications. One-way, event-triggered, often multi-channel.

Intercom is excellent at conversations. Sendivent is excellent at notifications. Many teams use both.

Different problems, different tools

Intercom solves:

• Customer support via chat
• Sales engagement
• Onboarding product tours
• Help center and documentation

Sendivent solves:

• Transactional notifications (order updates, alerts)
• Internal team notifications via Slack
• Multi-channel delivery from product events
• Developer-controlled messaging

They're complementary tools, not competitors. Many companies use both.

When notifications aren't conversations

Some messages are conversations — support questions, sales inquiries. Intercom excels here.

Other messages are notifications — your order shipped, your password was reset, your teammate commented. These are one-way, event-triggered, and often need multiple channels (email + SMS for urgent ones, Slack for team alerts).

Sendivent is built specifically for the notification use case.

Pricing comparison

Intercom uses a mix of seat-based pricing for your team plus usage-based fees (people reached, AI resolutions, add-ons). Exact pricing depends on plan and sales conversations, and tends to land in "serious line item" territory for most startups.

Sendivent is simple per-person pricing with a generous free tier (1,000 people/month) and no mandatory sales calls. One active user across all channels counts as one person.

Integration approach

Intercom's approach:

• JavaScript SDK for tracking
• REST API available
• Focus on front-end integration
• Marketing-friendly interface

Sendivent's approach:

• Backend event API
• Webhook-based integration
• Templates in dashboard
• Developer-first design

Use cases

Use Intercom for:

• Live chat support
• In-app product tours
• Chatbot automation
• Customer help center

Use Sendivent for:

• Order confirmations and receipts
• Security and account alerts
• Team notifications in Slack
• Multi-channel transactional messages

Bottom line

Choose Intercom if you need customer support chat, help center, and marketing engagement tools. It's a customer platform, not just notifications.

Choose Sendivent if you need reliable, multi-channel product notifications triggered by your backend. Especially if you want Slack for internal alerts or simple per-person pricing.

Many teams use Intercom for support and Sendivent for transactional notifications — they solve different problems.

Need notifications, not conversations? Create a free account and add multi-channel transactional notifications alongside your customer messaging platform.