Team Notifications

Why Slack for internal alerts?

Your team lives in Slack. When something important happens in your product, they should know immediately — without checking dashboards or waiting for daily reports. Slack notifications for internal events are the fastest way to do that.

Common team notification use cases:

• New signups — especially from target companies or high-value leads
• Large orders — sales team wants to know about big deals
• Support escalations — urgent tickets need immediate attention
• System alerts — errors, outages, or unusual patterns
• Milestones — 1000th customer, revenue goals, etc.

Same API, different audience

The power of Sendivent is using one API for everything:

// Customer notification
await sendivent.event('order.confirmed').to({ email: 'customer@...' }).payload({...}).send();

// Team notification
await sendivent.event('order.large').channel('slack').to('#sales').payload({...}).send();

Same patterns, same templates system, same delivery guarantees — just different channels.

Slack message best practices

• Include actionable links — don't make people search for context
• Use formatting — headers, bullet points, code blocks for readability
• Add buttons — "View Customer", "Respond", "Assign to Me"
• Keep it scannable — busy teams skim, make the important info obvious

Slack Template Example

Sendivent uses Slack Block Kit for rich formatting:

{
  "blocks": [
    {
      "type": "header",
      "text": { "type": "plain_text", "text": "🎉 Large Order Received!" }
    },
    {
      "type": "section",
      "fields": [
        { "type": "mrkdwn", "text": "*Customer:*\n{{payload.customerName}}" },
        { "type": "mrkdwn", "text": "*Amount:*\n{{payload.orderTotal}}" },
        { "type": "mrkdwn", "text": "*Items:*\n{{payload.itemCount}} items" }
      ]
    },
    {
      "type": "actions",
      "elements": [
        {
          "type": "button",
          "text": { "type": "plain_text", "text": "View Order" },
          "url": "{{payload.orderUrl}}"
        },
        {
          "type": "button",
          "text": { "type": "plain_text", "text": "View Customer" },
          "url": "{{payload.customerUrl}}"
        }
      ]
    }
  ]
}

The same Handlebars variables work in Slack templates — just embedded in Block Kit JSON.

Keep your team in the loop automatically. Create a free account and route your internal alerts to Slack without building webhook infrastructure.