OrderConfirmations

Keep customers informed at every step of their order journey with multi-channel notifications.

Start free View API docs

Multi-channel delivery

Send order confirmations via email for details, SMS for urgency, or both for critical orders.

Real-time updates

Notify customers instantly when their order status changes — shipped, out for delivery, delivered.

Template personalization

Dynamic templates with order details, item lists, tracking links, and estimated delivery dates.

Delivery tracking

Built-in tracking so you know which notifications were delivered and opened.

Fallback handling

If email bounces, automatically try SMS. Never miss a critical order notification.

Multi-language support

Send order confirmations in your customer's preferred language automatically.

How it works

typescript

// When an order is placed
await sendivent.send({
  event: 'order.confirmed',
  user: {
    email: 'customer@example.com',
    phone: '+1234567890'
  },
  payload: {
    orderId: 'ORD-12345',
    orderTotal: '$99.00',
    items: [
      { name: 'Product A', quantity: 2 },
      { name: 'Product B', quantity: 1 }
    ],
    estimatedDelivery: 'March 15, 2024',
    trackingUrl: 'https://track.example.com/ORD-12345'
  }
});

Implementation steps

Set up your order.confirmed event

Create an event template in the Sendivent dashboard with your order confirmation design.

Trigger from your backend

When an order is placed, send the event with order details to Sendivent's API.

Sendivent handles delivery

We route to the right channels, personalize the content, and ensure delivery.

Why multi-channel matters for orders

Order confirmations are critical — customers expect them immediately. Email works for most cases, but:

High-value orders deserve SMS confirmation too
Time-sensitive deliveries need real-time SMS updates
Email deliverability issues shouldn't mean missed confirmations

With Sendivent, you define once which orders get which channels, and we handle the rest.

Beyond the confirmation

Order notifications aren't just the initial confirmation. A complete order notification flow includes:

Order confirmed — immediate confirmation with order details
Order shipped — shipping confirmation with tracking
Out for delivery — same-day delivery alert
Delivered — delivery confirmation
Review request — follow-up asking for feedback

Each of these can be a separate event in Sendivent, all using the same customer profile and preferences. For payment-specific notifications, see our payment alerts guide.

Frequently asked questions

How quickly are order confirmations sent?

Order confirmations are sent within seconds of triggering the event. Sendivent processes notifications in real-time for instant delivery.

Can I send order updates to both email and SMS?

Yes, you can configure multi-channel delivery. Send email for detailed order information and SMS for urgent updates like delivery notifications.

How do I include order items in the notification?

Pass your order items array in the payload. Our Handlebars templates support looping through items to display product names, quantities, and prices.

What happens if the customer's email bounces?

Sendivent automatically handles bounces. You can configure SMS as a fallback channel so customers still receive critical order updates.

Ready to get started?

Start sending order confirmations in minutes with Sendivent's simple API.