Order Confirmation Notifications

Why multi-channel matters for orders

Order confirmations are critical — customers expect them immediately. Email works for most cases, but:

• High-value orders deserve SMS confirmation too
• Time-sensitive deliveries need real-time SMS updates
• Email deliverability issues shouldn't mean missed confirmations

With Sendivent, you define once which orders get which channels, and we handle the rest.

Beyond the confirmation

Order notifications aren't just the initial confirmation. A complete order notification flow includes:

1. Order confirmed — immediate confirmation with order details
2. Order shipped — shipping confirmation with tracking
3. Out for delivery — same-day delivery alert
4. Delivered — delivery confirmation
5. Review request — follow-up asking for feedback

Each of these can be a separate event in Sendivent, all using the same customer profile and preferences. For payment-specific notifications, see our payment alerts guide.

Implementation with Sendivent

Email Template

<h2>Order Confirmed!</h2>

<p>Hi {{user.name}},</p>

<p>Thanks for your order <strong>#{{payload.orderId}}</strong>.</p>

<h3>Items</h3>
<table>
{{#each payload.items}}
  <tr>
    <td>{{this.name}}</td>
    <td>× {{this.quantity}}</td>
  </tr>
{{/each}}
</table>

<p><strong>Total:</strong> {{payload.orderTotal}}</p>
<p><strong>Estimated delivery:</strong> {{payload.estimatedDelivery}}</p>

<a href="{{payload.trackingUrl}}" style="...">Track Your Order</a>

SMS Template

Order #{{payload.orderId}} confirmed! Total: {{payload.orderTotal}}. Track: {{payload.trackingUrl}}

Triggering the notification

await sendivent
  .event('order.confirmed')
  .to({ email: customer.email, phone: customer.phone })
  .payload({
    orderId: order.id,
    orderTotal: formatCurrency(order.total),
    items: order.items.map(i => ({ name: i.name, quantity: i.quantity })),
    estimatedDelivery: order.estimatedDelivery,
    trackingUrl: `https://track.example.com/${order.id}`
  })
  .send();

Ready to automate your order notifications? Create a free account and set up order confirmations across email and SMS in under an hour. Your customers will know exactly when their orders are confirmed.